We may reach out to your references and next of kin via phone or email once you have indicated your acceptance of a conditional loan offer (please ensure that your references are fluent in English). Your references serve as a background and character reference only. They will not be required to provide any financial guarantee or validation. However, you should still be in contact with these individuals in order to list them as references.
Regarding your next of kin - it is very important that the person provided as your next of kin can comfortably hold a conversation in English. We hold a group life cover policy covering the balance of your loan in the unfortunate event of your death. We sincerely hope that we never need to make a claim on this policy; however,should it be necessary, we will need to contact your next of kin for documentation (such as a death certificate), as required by the life insurer. Therefore, if you do not have a family member who can speak English, you may also provide us with a different contact person, such as your lawyer or the executor of your estate.