Our system automatically identifies your payments based on the reference number included in the payment's reference notes. Your reference number is the “PDG…” number that is shown on your statement in red. If you don't use this number as the payment reference, we won't be able to allocate it to your account. Please use this reference number with all payments that you make to Prodigy, to avoid being charged late fees for payments that you've actually made.
If you're not sure what your reference number is, please get in touch so we can send it to you.